All products we sell are backed by a double guarantee... a factory guarantee and our personal guarantee. The Juki factory warranty covers Juki machines for five years on mechanical parts and two years on electronic components. This warranty is valid anywhere in North America and any reputable repair shop should be able to provide warranty work. Our personal guarantee is that you will be thrilled with any product you purchase from us or we will buy it back within 30 days. We provide personal customer support for all our products.